Selling terms and conditions



ORDERS

All orders can be made through www.vivavida.es or by email at the following address:vicente@vivavida.es  

 

DELIVERY TIME

The delivery time is 24/48 hrs for mainland Spain and 3 to 5 working days for international delivery to the detailed countries, to be counted from the moment the order leaves our vegetable garden. Check delivery times for other national or international destinations. The carrier will deliver the goods at the address you tell us. In case you were not at the address given at the time of delivery, you will receive an arrival notice so that you can contact the carrier directly to schedule a new delivery.

Besides, you can also contact us at any time to find out the status of your order. 

 

GUARANTEES

If your order does not arrive in perfect condition, please contact us immediately. If you notice that the boxes do not arrive in perfect condition, reject them, indicating the reason on the delivery note, and we will schedule a new delivery. In case of large orders, our boxes will always be closed and / or palletized, with our logo and our web address ,www.vivavida.es, on them   In case you don't receive your order under these conditions, reject it and contact us.

You have 24 hours, since delivery, to make claims for damages to the goods that had not been noticed at the time of delivery (shock-damaged fruit, mashed fruit , etc.), On your next order we will replace the damaged fruit for free. It would be very useful to us if you could attach to your claim a photo of the damaged fruit.  

 

PRICES AND CONDITIONS

For standing and/or constantly repeated orders, and for higher volume orders, please contact us to agree on the conditions.

The prices listed on our website include VAT and transport costs for orders in Spain.

If you want an invoice with the VAT shown, you must request it to vicente@vivavida.es.

 

PAYMENT METHODS

You have the following payment options for your purchases: 

  • Bank transfer in advance. If you prefer this payment method, contact us and we will send you our bank details so that you can transfer the money.
  • Credit Card. Secure Credit Card Payment. This method is completely safe, because the transaction will be made through the bank's server.  
  • Paypal payment. You can purchase your orders using Paypal as system of payment.

 

JURISDICTION

In case of a dispute or conflict arising out of the interpretation or breach of these Terms and Conditions, the user agrees to submit them to the exclusive jurisdiction of the Courts of Valencia (Spain).